Elderly and physically challenged citizens are facing hardship as the Kotekar Post Office operates on the first floor without lift or ramp facilities. Senior citizens visiting for pensions and postal services are forced to climb stairs, risking their safety.

an elderly man was seen struggling to climb the stairs with a walking stick. Public guidelines require offices to be elderly-friendly, but this remains unaddressed. Locals have urged authorities to shift the post office to the ground floor or provide proper accessibility facilities immediately.